1. Information We Collect- We collect data to process orders, deliver medicines, provide Ayurvedic services, and enhance website functionality. Personal Information - We may collect the following details when you place orders, submit forms, or contact us:Full Name, Phone Number, Email Address, Billing Address, Shipping Address, Date of Birth / Age, Gender, Medical concerns related to piles, fissure, fistula, constipation, digestion, etc.Information you provide during consultation. Uploaded documents/reports (optional)
B. Product & Order Information - When you purchase items like: Anuarsh Capsules, Anuarsh Ointment, Anulax Sneha (UL Oil), Mirraclz Kit for Constipation, Ayurvedic Piles Kit. Any future Ayurvedic medicines or wellness products… we collect: Products ordered, Quantity, Price details, Delivery preferences, Tracking information, Payment status, Order history.
C. Automatically Collected Information:When you browse the website, we automatically collect data such as your IP address, browser type and version, device type, operating system, pages viewed, time spent on pages, click/scroll behaviour, referring URL, and information collected through cookies and tracking pixels.
D. Payment Information:Payments are processed through secure third-party gateways such as Razorpay or PayU. We do not store any card details, CVV, UPI IDs, bank login information, or wallet details; all payments are encrypted and securely handled by the gateway providers.
2. HOW WE USE YOUR INFORMATION - We use your information to fulfill orders for Ayurvedic medicines and wellness kits, send order confirmations, provide tracking updates, and arrange deliveries. Your information also helps us provide Ayurvedic consultation, maintain patient health records, recommend products, and offer follow-up support. We use your contact information to respond to inquiries, send WhatsApp/SMS/email updates, share dosage instructions, and provide customer support. We may analyze user behavior to improve website performance, run personalized ads, and operate remarketing campaigns on Google, Facebook, and Instagram. We may also use your data for fraud prevention, legal compliance, and internal audits. We never sell your personal information.
3. COOKIES & TRACKING TECHNOLOGIES - We use cookies and tracking tools to improve website functionality, remember your cart and preferences, analyze visitor behavior, personalize ads, and track conversions. Technologies may include Google Analytics, Facebook/Instagram Pixel, and other remarketing tools. You may disable cookies at any time through your browser settings.
4. SHARING OF INFORMATION - We only share information when necessary. We may share limited data with courier partners, payment gateways, hosting providers, SMS/email/WhatsApp service providers, and advertising platforms such as Google and Meta. All third-party partners follow strict confidentiality standards. Your information may be shared with our medical professionals for consultation or treatment purposes. If required by law, we may disclose information to government authorities, law enforcement, or comply with court orders.
5. DATA SECURITY - We implement industry-standard security measures including SSL encryption, secure servers, limited internal access, firewalls, malware protection, and encrypted databases to protect your information. However, no method of online data transmission is completely guaranteed to be secure.
6. YOUR RIGHTS - You may request access to your personal data, ask for corrections or updates, request deletion of your information (where legally allowed), opt out of marketing messages, or seek clarification about how your data is used. You may contact us anytime to exercise these rights.
7. CHILDREN’S PRIVACY - We do not knowingly collect or store information from individuals under 18 years of age. If you believe a minor has submitted information on our website, please contact us so we can remove it.
8. CHANGES TO THIS POLICY - We may update this Privacy Policy from time to time. Updated versions will be posted on this page along with the revised date.